Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. Learn how we handle your data.
Last updated: December 10, 2024
Privacy at a Glance
Secure Data
Your data is encrypted and protected
Transparent Use
We clearly explain how data is used
Your Control
Manage your data preferences easily
No Selling
We never sell your personal data
1. Introduction
At Promall, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Promall is an integrated real estate marketplace serving users in Malawi. By using our services, you consent to the data practices described in this policy.
We encourage you to read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We collect information that you provide directly to us, including:
Personal Information:
- Name, email address, and phone number
- Physical address and location data
- Profile photos and identification documents
- Payment and billing information
Account Information:
- Username and password
- Account preferences and settings
- Communication preferences
Listing Information:
- Property details, descriptions, and images
- Pricing and availability information
- Business profile information
Automatically Collected Information:
- Device information and IP addresses
- Browser type and operating system
- Pages visited and actions taken on our platform
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
Provide Our Services:
- Create and manage your account
- Process transactions and bookings
- Display your listings to potential buyers/renters
- Connect you with real estate professionals
Improve Our Platform:
- Analyze usage patterns and trends
- Develop new features and services
- Personalize your experience
- Conduct research and analytics
Communicate With You:
- Send service-related notifications
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
- Notify you about policy changes
Ensure Safety and Security:
- Verify user identities
- Prevent fraud and abuse
- Enforce our terms of service
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
With Other Users:
- Your profile information is visible to other users
- Listing information is publicly displayed
- Contact information may be shared with interested parties
With Service Providers:
- Payment processors for transaction handling
- Cloud hosting and data storage providers
- Analytics and marketing platforms
- Customer support services
For Legal Purposes:
- To comply with applicable laws and regulations
- To respond to legal processes or government requests
- To protect our rights, privacy, safety, or property
- To investigate potential violations of our terms
With Your Consent:
- When you explicitly authorize sharing
- When you connect third-party services
- When you participate in promotions or surveys
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Security Measures:
- Encryption of data in transit and at rest
- Secure authentication systems
- Regular security assessments and audits
- Access controls and monitoring
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
7. Your Rights
You have the following rights regarding your personal information:
Access and Portability:
- Request a copy of your personal data
- Export your data in a portable format
Correction and Deletion:
- Update or correct inaccurate information
- Request deletion of your personal data
- Close your account at any time
Control and Consent:
- Opt out of marketing communications
- Withdraw consent for data processing
- Object to certain uses of your data
To exercise these rights, please contact us at promall.mw@gmail.com. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
When you delete your account:
- Your profile information will be removed from public view
- We may retain certain data for legal and business purposes
- Transaction records may be kept as required by law
- Anonymized data may be retained for analytics
You can request deletion of your data by contacting our support team.
9. Children's Privacy
Promall is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
If we discover that we have collected information from a child under 18, we will take steps to delete that information promptly.
If you believe a child has provided us with personal information, please contact us immediately at promall.mw@gmail.com.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
When we make changes:
- We will update the "Last Updated" date at the top
- For significant changes, we will provide notice through our platform
- Continued use of our services after changes constitutes acceptance
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: promall.mw@gmail.com
- Phone: +265 884 252 848
- Address: Blantyre, Malawi
Our Data Protection Officer can be reached at the same contact details for specific privacy-related concerns.
We will make reasonable efforts to respond to your inquiries within 48 business hours.